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The Westin Europa & Regina, Venice
San Marco 2159 · Venice30124 · Italy  • Phone: +39 041 2400001 • Fax: +39 041 5231533
Local Time: 3:40 PM • E-Mail Us

Announcements - Hotel Policies

Payment Card Industry
The Westin Europa & Regina always work to improve security. If you are booking on behalf of someone else, or wish to pre-pay, you must fill in the third party billing and send it by fax at +39 041 2961100.  Mondays to Fridays 9am to 7pm or at nr. (+39) 041 2400001. Alternatively the reservation can be made through our websites: or

Venice City Tax
As of August 24 2011, the Venice City Council introduced a City tax which is in addition to VAT currently 10%. The City tax is payable by all guests at check-out and is applicable for a maximum of 5 nights. During high season the City tax is 5.00€ per person per night, during low season is 3.50€ per person per night
Children aged 10 years and under are exempt from paying this city tax.
Children from 11 to 16 years of age pay 50% of the adult rate.

Dynamic Currency Conversion
Please be aware that if your credit card supports DCC (dynamic currency conversion: you may choose to pay your hotel bill in your home currency. The Currency amount on your card transaction receipt will be exactly the amount that will appear on your card statement. This service is available to Visa and Matercard holders. Home currencies available are USD, AUD, GBP, CAD, HKD, JPY and CHF. Please contact your credit card company directly to see if it supports this or the hotel direct for further information. 

Currency Fluctuations
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.

Acqua Alta
"Acqua alta" (High Tides) is a recurrent seasonal natural phenomenon in Venice.
Acqua Alta is more likely to occur during the Autumn and Winter months and may cause some of the calle and piazze to flood. Taken in stride it is a charming time to visit Venice - the beauty of the city's monuments are reflected in the flood waters, locals don their rubber boots and go about their day to day activities, and children love playing in the water. The city is well prepared for the flooding. The main pedestrian routes are set up with special walkways allowing most parts of Venice to be reached without getting your feet wet. A 48 hour tidal forecast indicating the expected tide highs is supplied each day by the city authorities. 
Less than 80 cms is a normal tide with no flooding. A tide above 100cm will cause minor flooding, whilst tides above 120 cm will begin to cause extensive flooding.
Please contact the hotel should you require any further information.

ADA Policy
Complimentary wheelchairs are provided for guests upon request. Ground floor areas of the hotel are equipped with ramps and a disability-accessible restroom. Select guest rooms also have disability-accessible bathrooms.

Check Cashing Policy
No personal check cashing allowed.

Cash Policy
Based on the law 2011, No. 201, approved on 06.12.2011 by the Council of Ministers, we cannot accept payments in cash for amounts greater than or equal to 3000€.

Credit Card Policy
We accept all major credit cards. However, we do not offer cash back against credit cards.

Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

ID Requirement
All guests are required to present a valid ID card or a passport at check-in.

Early Arrival Policy
We are pleased to offer complimentary early check-ins, subject to availability. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.

Early Departure Policy
We are happy to accommodate early departures upon request. Charges may apply.

Late Checkout Policy
We are pleased to accommodate late checkouts upon request. Please contact the hotel for applicable charges.

Extra Bedding Policy
We offer rollaway beds upon request for an additional fee of 125€ per night, including VAT (currently 10%). Rollaway bed fees may vary according to the rate plan booked. Please note that not all rooms can accommodate an extra bed. There is a maximum of one rollaway bed per room. Cribs are provided free of charge for children up to 2 years of age.

Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. The use of in-room sofa beds is considered additional bedding and will incur an additional fee. Rollaways, child rollaways and cribs may incur extra charges.

Connecting Room Policy
We are pleased to offer connecting rooms for your convenience. Please make your request as early as possible to ensure availability.

Service Charge Policy
Please note that a standard service charge of 12% is included in all hotel fees.

Alcohol Policy
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy
Guests must be 18 years of age in order to check-in to the hotel and must present valid, government-issued photo identification.

Gift Certificate Acceptance Policy
We are happy to accept gift certificates and will do our best to accommodate guests' requested dates for redemption. However, requested dates are subject to availability at the time of booking, unless otherwise stated on the gift certificate. Gift vouchers may be purchased and redeemed at the hotel. To redeem a gift certificate, please contact:

  • Cristiana Bolzonella, Director of Sales
    Telephone: (39)(041) 240 0870 (Monday - Friday 9am - 6pm)
    Fax: (39)(041) 2961 500

Package Handling Policy
We will hold both mail and messages at the concierge desk until guests' arrival and during their absence. The concierge will also stamp and post guests' mail upon request. Charges apply.

Pet Policy
We are delighted to welcome your pet to our hotel. We permit one dog (18 kilograms or less) per room and provide the following amenities for their comfort: a dog bowl, bed and mat and a Pet Welcome Kit. No charges are applied for pets, however guests will be responsible for any damage caused by their pets to the hotel property. Animals other than dogs or cats are accepted at the discretion of the General Manager. We ask that all dogs be kept on a leash when outside the room. Pets are not permitted in the hotel's meeting rooms, restaurants, or bars.

Security Policy
The hotel is not responsible for valuables left in guest rooms.

Smoking Policy
We can accommodate requests for both smoking and non-smoking guest rooms. Please note that smoking is not permitted in the common areas inside the hotel, per Italian law.

Dress Code
The dress code throughout the hotel is elegant or smart casual.

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