Payment Card Industry
The Westin Europa & Regina always work to improve security. In order to meet the Payment Card Industry (“PCI”) compliance requirements and to protect our guest’s card data, please be advised that you are requested not to email your credit card details to secure your reservation. Any email containing credit card information sent to our Hotel email addresses will have the credit card information removed. Credit card information to secure your reservation can be faxed at nr. (+39) 041 2961100 in or communicated by phone at nr. (+39) 041 2961222 from Mondays to Fridays 9am to 7pm or at nr. (+39) 041 2400001. Alternatively the reservation can be made through our websites: westineuropareginavenice.com or westin.com/europaregina.
Venice City Tax
Please note that starting August 24st 2011 the Venice City Council will be introducing a City tax which is in addition to VAT currently 10%. The City tax is payable by all guests at check-out and is applicable for a maximum of 5 nights.
During high season the City tax is € 5.00 per person per night, during low season is € 2.50 per person per night
For full details regarding seasonality and child reductions please visit the follow this link on our website.
Dynamic Currency Conversion
Please be aware that if your credit card supports DCC (dynamic currency conversion: www.globalrefund.com) you may choose to pay your hotel bill in your home currency. The Currency amount on your card transaction receipt will be exactly the amount that will appear on your card statement. This service is available to Visa and Matercard holders. Home currencies available are USD, AUD, GBP, CAD, HKD, JPY and CHF. Please contact your credit card company directly to see if it supports this or the hotel direct for further information.
"Acqua alta" (High Tides) is a recurrent seasonal natural phenomenon in Venice.
Acqua Alta is more likely to occur during the Autumn and Winter months and may cause some of the calle and piazze to flood. Taken in stride it is a charming time to visit Venice - the beauty of the city's monuments are reflected in the flood waters, locals don their rubber boots and go about their day to day activities, and children love playing in the water. The city is well prepared for the flooding. The main pedestrian routes are set up with special walkways allowing most parts of Venice to be reached without getting your feet wet. A 48 hour tidal forecast indicating the expected tide highs is supplied each day by the city authorities.
Less than 80 cms is a normal tide with no flooding. A tide above 100cm will cause minor flooding, whilst tides above 120 cm will begin to cause extensive flooding.
Please contact the hotel should you require any further information.